HR software customer support
A team that understands your company
01Someone who knows you
A named contact who knows how your account is configured.02Real people in your chats
Slack, WhatsApp or Telegram, answered by people, not bots.03Answers inside the product
A help center and an AI assistant that links the article.04Included in the one plan
Support at the same premium level for every customer.The problem
Most vendors stop listening at go-live
A manager can't see a request, so the HR admin opens a ticket, explains your roles from scratch and waits a day for a link to a generic article.
Your team at Skailer
Real people next to you in the chats you use
From HRIS onboarding support to everyday questions, we sit in your Slack, WhatsApp or Telegram with people who know how your company is set up. Your contact plans new entities, modules or policies with you.
01Your contact
knows your configuration and plans each change with you02Your chats
Slack, WhatsApp or Telegram, where your team already talks03Real people
answers from people who know your setup, not a ticket queue04One plan
support is included for every customer, at one premium levelSelf-service
Answers without leaving Skailer
More than 170 help articles by module open from the sidebar. The AI assistant answers how-to questions from them in plain words, links the article and stays within your permissions.
01Help center
170+ articles by module, with search, opened from the sidebar02AI assistant
how-to answers in plain words, with a link to the article03Within your permissions
the assistant answers only from what your role can see04Article feedback
each article asks if it helped, and our team reads repliesUpdates and visibility
Know what changed and what employees see
A note every month on what shipped, published in the help center since July 2025, with larger launches on the Home screen. Admins can open Skailer as an employee for one hour to check a reported problem.
01Monthly updates
what shipped and where to find it, every month since July 202502Home announcements
larger launches announced right on the Home screen03Log in as
see Skailer as an employee sees it, for one hour, with a banner04Audit log
the start of every Log in as session is recorded in the log
What is HR software customer support like at Skailer?
How it works
From a question to a dated answer
01Shape your request
A question or a request to customize Skailer: put it in your own words, with an example if you have one.02Bring it to your chat
Send it to your private chat with us in Slack, WhatsApp or Telegram, where people know your setup.03Get an answer
We reply in that chat, clarify the details with you and tell you whether it needs work on our side.04Get a date
If it needs work, we give you a date when the solution will be ready and come back to the same chat.Customer stories
See how teams use Skailer
iGamingAn iGaming company rebuilds its HR stack around data control
Read the storyClassifieds · 5 countriesLarixon builds its first HR system across five countries
Read the storyFintechFortis: two recruiters run the full hiring cycle with zero downtime
Read the storySkailer support, answered
What does HR software customer support at Skailer include?
A contact who knows your configuration, real people in your Slack, WhatsApp or Telegram, a help center with 170+ articles, an AI assistant that answers from it, and a product update every month. All of it is included in the plan.