Employee Engagement and Communication

This section of the HR glossary covers how employees feel about their work and how information moves through a company. On the engagement side it explains what drives commitment and how HR measures it: employee engagement, the engagement survey and the shorter pulse survey, the engagement score and the employee Net Promoter Score (eNPS). On the communication side it covers internal communication, two-way communication and employee voice, all-hands meetings, communication cascades and the mix of channels companies use to reach people.

Start with the definitions if you are planning your first survey, and with the formulas if you already collect data and need to compare teams or track changes between survey rounds. Each term explains what it means, how to calculate or apply it where that makes sense, and what HR can do with the result.

In Skailer, HR runs engagement, pulse and eNPS surveys with an anonymity threshold in employee surveys, and colleagues mark good work with badges in employee recognition.